[drcmortgage]

Are you pursuing a lemon law claim?

I am awaiting one final BS response from Maserati Does Not Care Customer Service and Lemon Law litigation is my next course of action. Per Texas Lemon Law, 4 criteria’s, you only have to meet one criteria, for filling a Lemon Law Lawsuit, I have legal grounds to file based on anyone, nonetheless, sadly, all 4 relate to my vehicle.
Sad situation.

 

[ModenaPrima]

I am awaiting one final BS response from Maserati Does Not Care Customer Service and Lemon Law litigation is my next course of action. Per Texas Lemon Law, 4 criteria’s, you only have to meet one criteria, for filling a Lemon Law Lawsuit, I have legal grounds to file based on anyone, nonetheless, sadly, all 4 relate to my vehicle.
Sad situation.

What is so frustrating is that enough people are having similar issues but why one vehicle has the issue while others don't is what we can't figure out as it appears very random. If we had a way to narrow down (car build date, part batch series, specific model, package or trim, etc) what exactly is failing we could get things fixed. The issues aren't universal or systemic but prominent enough to be a problem for many customers. This combination of circumstances makes it drastically harder to identify the problem and thus fix it. This is a very bad situation for Maserati to be in right now.

I think they have no choice going forward without issuing a recall by replacing the vehicles with the most severe issues at least with a replacement car. If I can see any pattern at all is that it doesn't seem like the newest builds coming out are having these major issues.

I'll be interested to see what Maserati does say one year from now.

 

[italia]

What is so frustrating is that enough people are having similar issues but why one vehicle has the issue while others don't is what we can't figure out as it appears very random. If we had a way to narrow down (car build date, part batch series, specific model, package or trim, etc) what exactly is failing we could get things fixed.

Yes, it would be VERY helpful if people would add their build month and trim level on each post where they indicate issues. It has been mentioned that some of the issues seem to be earlier builds.

On casual observation to me it appears that the issues detailed in this forum are mostly to the 4 cylinder MHEV models (GT/Modena), however based on Maserati website (US) availability, Trofeo may only account for about 3% of sales, so that may explain more. The forum now has separate sections for each of the 3 drivetrain configurations, and it would be helpful if people posted new issue threads in those.

In addition, some owners have resolved certain issues that may still be plaguing other owners such as the battery issue that was caused by keeping the key fob within 30 feet of the vehicle when not in use. Some dealers may not even be aware of that resolution, or not communicating it to recent buyers.

 

[WarrenB]

I am awaiting one final BS response from Maserati Does Not Care Customer Service and Lemon Law litigation is my next course of action. Per Texas Lemon Law, 4 criteria’s, you only have to meet one criteria, for filling a Lemon Law Lawsuit, I have legal grounds to file based on anyone, nonetheless, sadly, all 4 relate to my vehicle.
Sad situation.

Yes, it would be VERY helpful if people would add their build month and trim level on each post where they indicate issues. It has been mentioned that some of the issues seem to be earlier builds.

On casual observation to me it appears that the issues detailed in this forum are mostly to the 4 cylinder MHEV models (GT/Modena), however based on Maserati website (US) availability, Trofeo may only account for about 3% of sales, so that may explain more. The forum now has separate sections for each of the 3 drivetrain configurations, and it would be helpful if people posted new issue threads in those.

In addition, some owners have resolved certain issues that may still be plaguing other owners such as the battery issue that was caused by keeping the key fob within 30 feet of the vehicle when not in use. Some dealers may not even be aware of that resolution, or not communicating it to recent buyers.

I do agree that the % of sales of the 4 cylinder explains the volume of issues. My dealer is seeing far more issues with early build cars. Almost all the issues have been electrical and/or software. They have had very few mechanical issues. These are all on the 4 cylinders as they haven’t sold a Trofeo. I think some of these issues are not specific to the build process but are related to supplier issues where they are most likely using new suppliers. The wireless charging unit is one example where many didn’t work in the early builds which were supplier build issues.

It does however highlight the lack of testing that was done on the platform, the lack of testing that gets done before cars are shipped out and potentially the amount of wine that gets consumed on the assembly line .There is also no excuse for the slow turn around time. I had a vibrating tweeter that needed a replacement and it took the dealer 2 months to get a replacement approved by Italy.

 

[WarrenB]

I do agree that the % of sales of the 4 cylinder explains the volume of issues. My dealer is seeing far more issues with early build cars. Almost all the issues have been electrical and/or software. They have had very few mechanical issues. These are all on the 4 cylinders as they haven’t sold a Trofeo. I think some of these issues are not specific to the build process but are related to supplier issues where they are most likely using new suppliers. The wireless charging unit is one example where many didn’t work in the early builds which were supplier build issues.

It does however highlight the lack of testing that was done on the platform, the lack of testing that gets done before cars are shipped out and potentially the amount of wine that gets consumed on the assembly line .There is also no excuse for the slow turn around time. I had a vibrating tweeter that needed a replacement and it took the dealer 2 months to get a replacement approved by Italy and a further 2 weeks to have it shipped.

 

[italia]

... and potentially the amount of wine that gets consumed on the assembly line

Can you imagine the quality issues if line workers were denied wine during their shift!

 

[edS]

Im trying to find the enjoyment but the frustration always gets in the way like when I went to the grocery store and came out carrying two large paper bags of groceries, to find a big thunder storm going on. They can last for hours in Atlanta so waiting around is not an option. I rushed to the car and tried to open the trunk with the kick sensor and the trunk button but they didn’t work so I had to put bags down and get the key. When I lifted the bags to put them in the car, the wet bottoms gave way and my groceries were all over the road. It wasn’t fun loading them into the trunk one by one. I ended up driving home in my underwear my clothes were so wet. I call it “Grecale shopping”. 😂

Could be worse, my Grecale completely broke down on 75 (@University Ave exit) during rush hour!

 

[edS]

Im trying to find the enjoyment but the frustration always gets in the way like when I went to the grocery store and came out carrying two large paper bags of groceries, to find a big thunder storm going on. They can last for hours in Atlanta so waiting around is not an option. I rushed to the car and tried to open the trunk with the kick sensor and the trunk button but they didn’t work so I had to put bags down and get the key. When I lifted the bags to put them in the car, the wet bottoms gave way and my groceries were all over the road. It wasn’t fun loading them into the trunk one by one. I ended up driving home in my underwear my clothes were so wet. I call it “Grecale shopping”. 😂

Could be worse, my Gracale completely broke down with no warning on 75 (@ University Ave Exit) during ATL rush hour! I bought an another Macan after that.

 

[WarrenB]

Could be worse, my Gracale completely broke down with no warning on 75 (@ University Ave Exit) during ATL rush hour! I bought an another Macan after that.

Yikes. Did they buy it back from you under lemon law?

 

[drcmortgage]

Yikes. Did they buy it back from you under lemon law?

They do not honor the lemon law until you actually file legal litigation.

my vehicle has been in service 75 days of 170 days of ownership.

drove it on Thursday-to office and vehicle would not start. Maserati roadside had the vehicle towed to my home because I refuse to have vehicle serviced for a 5th time for the exact same problem and additional problems occurring such as “Heads Up” display not working.
Lemon Law litigation will be filed in next week.

 

[edit]

Could be worse, my Gracale completely broke down with no warning on 75 (@ University Ave Exit) during ATL rush hour! I bought an another Macan after that.

How many miles your car had when this happend?

This is what I fear the most, broke down on the middle of the road. I can accept anything else except this.

We are doing often trips to neighbour country Bulgaria and we dont have the guts to pick up the Grecale for this task. We had 2 this summer and one will follow in November
We are planning since last year for the next year a road trip to Switzerland estimated at 3000 miles.
Imagine asking a truck to come from Romania to tow a car from Switzerland to Romania with a cost of around 3000 euros, vacation destroyed and hotel rooms that we still had to pay.

 

[WarrenB]

They do not honor the lemon law until you actually file legal litigation.

my vehicle has been in service 75 days of 170 days of ownership.

drove it on Thursday-to office and vehicle would not start. Maserati roadside had the vehicle towed to my home because I refuse to have vehicle serviced for a 5th time for the exact same problem and additional problems occurring such as “Heads Up” display not working.
Lemon Law litigation will be filed in next week.

I have my arbitration date for September 28. My lawyer is now waiting to hear from Maserati. It’s a very slow process. Have you sent them official notification to Maserati and waited the 20 days before you file with the state for arbitration?

 

[drcmortgage]

I have my arbitration date for September 28. My lawyer is now waiting to hear from Maserati. It’s a very slow process. Have you sent them official notification to Maserati and waited the 20 days before you file with the state for arbitration?

My legal is sending out demand letter to Maserati this week.
Then next step is filling with State for arbitration.

You are correct, it’s a slow process. Truly disappointed that Maserati does not truly care to value their brand and repurchase/buy back this vehicle that has been in service 75 days of 180 days of ownership. 4 separate device visits, 5 tows in 6 months. 5th tow was my final tow to my home, not sending vehicle to service again for 45 days to return with the same exact problems and new ones added to it. “Heads Up” display no longer working after they replaced antenna to repair Key Fob not found error that continues.. My vehicle is a lemon and has meet all criteria to be classified as a lemon.

I can understand glitches in cars happen, I get that part. I do not understand Maserati not owning the flaws and compensating consumers.
This is the worst customer service I have ever received from a manufacturer……

 

[WarrenB]

My legal is sending out demand letter to Maserati this week.
Then next step is filling with State for arbitration.

You are correct, it’s a slow process. Truly disappointed that Maserati does not truly care to value their brand and repurchase/buy back this vehicle that has been in service 75 days of 180 days of ownership. 4 separate device visits, 5 tows in 6 months. 5th tow was my final tow to my home, not sending vehicle to service again for 45 days to return with the same exact problems and new ones added to it. “Heads Up” display no longer working after they replaced antenna to repair Key Fob not found error that continues.. My vehicle is a lemon and has meet all criteria to be classified as a lemon.

I can understand glitches in cars happen, I get that part. I do not understand Maserati not owning the flaws and compensating consumers.
This is the worst customer service I have ever received from a manufacturer……

Yeh I agree. My X7’s trunk motor and mechanism had to be replaced and all it needed was 2 hrs in the service center for them to tell me the parts have been ordered and will arrive in a week. A week later my car spent 1 day back in service and job complete. It took Maserati Italy 60 days to authorize the replacement of a front door tweeter and 112 days to agree to replace the cars onboard computer and antenna’s. I do feel sorry for the dealers who are just the intermediaries between us and Maserati and often get just as frustrated as we do.

 

[mlgmaserati]

I agree. Same thing happened with my Grecale. 7 weeks in service. I will never ever buy another Maserati. Always had a Porsche but thought I would try Maserati. I have learned that was a mistake. The customer service is a joke.

 

[drcmortgage]

I agree. Same thing happened with my Grecale. 7 weeks in service. I will never ever buy another Maserati. Always had a Porsche but thought I would try Maserati. I have learned that was a mistake. The customer service is a joke.

Me too. I previously owned 2 Porsche Cayennes and thought I would try a Maserati. Major mistake I also made.

 

[adrienne028]

Maserati’s standard responses in my issues is “working as intended when compared to like model” or “working as intended as described in the manual page xx”. Some of their responses are just not true and I have proof of testing the same issue on the 2 loaners where they work as expected.Ive noticed their new approach is to just update the manual rather than fix the actual issue.
An example is the car beeping and/or flashing its lights multiple times if you are standing in the proximity zone which is one of my issues I’ve raised. Maserati haven’t been able to fix it but last night I noticed they have updated the online manual to say that is standard practice. WTF!!! They have even added a note that says the roof or model can impact the proximity system. My wife uses the kick sensor all the time especially when she is getting heavy packages from the trunk. She picks up the case of wine, kicks the kick sensor and rushes inside. The car should lock when you exit the proximity zone and nothing in my manual says otherwise. Maserati haven’t been able to solve it so they just updated the manual to say you have to wait for the trunk to close. No other car I’ve owned has forced you to stand there with a heavy box waiting for the trunk to close.

Have a look at these 2 versions.

This is what’s listed in my cars manual for walk away lock:
View attachment 393

and this is the current online version. Some of the items they have added don’t even make sense. What is “3 close consecutive triggers”?
Why don’t they also just add music you are listening to and food you are eating to the items that could impact working distances 😂 They also just removed the “Approach Unlock” functionality. I guess they couldnt get it to work in the cars.
View attachment 394

I didn’t have it in me to read much past the first few lines. First new car , 8 hrs later, my third tow. We are being lied to as you said. Where’s our class action to hop onto?

 

[adrienne028]

Not unusual for software development teams to modify software without technical writers getting the updated information or failing to update doc. Seems like a REALLY minor issue in the scheme of just driving and enjoying a car but whatever. Do you often write online reviews of restaurants and other retail experiences?

Minor!!’ Holy moly , it’s a lemon because of crap code monkeys. This is not the class act I signed up for , but I will sign the class action suit.

 

[Johari1507]

While driving my Gran Cabrio suddenly steering wheel got lock and the screen show a battery in red colour.

 

[Blackbeast]

I am awaiting one final BS response from Maserati Does Not Care Customer Service and Lemon Law litigation is my next course of action. Per Texas Lemon Law, 4 criteria’s, you only have to meet one criteria, for filling a Lemon Law Lawsuit, I have legal grounds to file based on anyone, nonetheless, sadly, all 4 relate to my vehicle.
Sad situation.

I finally got approved for a RI lemon law. I just got numbers in and I'm losing big time money. So you either keep car and deal with electrical issues and I have headlight issues with a ton of codes And break down all the time or what do you do with it.