[drcmortgage]

97 days in the service center for key and keyless entry issues is NOT minor. As an exec at a global tech company, I’m fully aware of the software development and change management process. A car is slightly different as the user manual can be considered a key component of what could be considered the purchase SOW in the purchase of a vehicle. And yes, I do often write reviews both good and bad in the hope that they provide others with the information that they need.

My vehicle has been in and out of service for 5 months of ownership. Total days of ownership = 175 and 78 cumulative days of service.

vehicle reunited and less than 24 upon return the Heads up display is not working anymore, I have had one occurrence of key fob missing with key fob sitting in the car.

Ownership of this 2023 Maserati Grecale has been horrible. Worst experience ever with a manufacturer. Stranded on four separate occasions by my vehicle. Lack of truthfulness from Maserati customer service is unbelievable.

 

[drcmortgage]

Are you pursuing a lemon law claim?

I am awaiting one final BS response from Maserati Does Not Care Customer Service and Lemon Law litigation is my next course of action. Per Texas Lemon Law, 4 criteria’s, you only have to meet one criteria, for filling a Lemon Law Lawsuit, I have legal grounds to file based on anyone, nonetheless, sadly, all 4 relate to my vehicle.
Sad situation.

 

[drcmortgage]

Yikes. Did they buy it back from you under lemon law?

They do not honor the lemon law until you actually file legal litigation.

my vehicle has been in service 75 days of 170 days of ownership.

drove it on Thursday-to office and vehicle would not start. Maserati roadside had the vehicle towed to my home because I refuse to have vehicle serviced for a 5th time for the exact same problem and additional problems occurring such as “Heads Up” display not working.
Lemon Law litigation will be filed in next week.

 

[drcmortgage]

I have my arbitration date for September 28. My lawyer is now waiting to hear from Maserati. It’s a very slow process. Have you sent them official notification to Maserati and waited the 20 days before you file with the state for arbitration?

My legal is sending out demand letter to Maserati this week.
Then next step is filling with State for arbitration.

You are correct, it’s a slow process. Truly disappointed that Maserati does not truly care to value their brand and repurchase/buy back this vehicle that has been in service 75 days of 180 days of ownership. 4 separate device visits, 5 tows in 6 months. 5th tow was my final tow to my home, not sending vehicle to service again for 45 days to return with the same exact problems and new ones added to it. “Heads Up” display no longer working after they replaced antenna to repair Key Fob not found error that continues.. My vehicle is a lemon and has meet all criteria to be classified as a lemon.

I can understand glitches in cars happen, I get that part. I do not understand Maserati not owning the flaws and compensating consumers.
This is the worst customer service I have ever received from a manufacturer……

 

[drcmortgage]

I agree. Same thing happened with my Grecale. 7 weeks in service. I will never ever buy another Maserati. Always had a Porsche but thought I would try Maserati. I have learned that was a mistake. The customer service is a joke.

Me too. I previously owned 2 Porsche Cayennes and thought I would try a Maserati. Major mistake I also made.