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This is how Maserati fixes defects!

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9.9K views 39 replies 15 participants last post by  Blackbeast  
Maserati’s standard responses in my issues is “working as intended when compared to like model” or “working as intended as described in the manual page xx”. Some of their responses are just not true and I have proof of testing the same issue on the 2 loaners where they work as expected.Ive noticed their new approach is to just update the manual rather than fix the actual issue.
An example is the car beeping and/or flashing its lights multiple times if you are standing in the proximity zone which is one of my issues I’ve raised. Maserati haven’t been able to fix it but last night I noticed they have updated the online manual to say that is standard practice. WTF!!! They have even added a note that says the roof or model can impact the proximity system. My wife uses the kick sensor all the time especially when she is getting heavy packages from the trunk. She picks up the case of wine, kicks the kick sensor and rushes inside. The car should lock when you exit the proximity zone and nothing in my manual says otherwise. Maserati haven’t been able to solve it so they just updated the manual to say you have to wait for the trunk to close. No other car I’ve owned has forced you to stand there with a heavy box waiting for the trunk to close.

Have a look at these 2 versions.

This is what’s listed in my cars manual for walk away lock:
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and this is the current online version. Some of the items they have added don’t even make sense. What is “3 close consecutive triggers”?
Why don’t they also just add music you are listening to and food you are eating to the items that could impact working distances 😂 They also just removed the “Approach Unlock” functionality. I guess they couldnt get it to work in the cars.
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I didn’t have it in me to read much past the first few lines. First new car , 8 hrs later, my third tow. We are being lied to as you said. Where’s our class action to hop onto?
 
Not unusual for software development teams to modify software without technical writers getting the updated information or failing to update doc. Seems like a REALLY minor issue in the scheme of just driving and enjoying a car but whatever. Do you often write online reviews of restaurants and other retail experiences?
Minor!!’ Holy moly , it’s a lemon because of crap code monkeys. This is not the class act I signed up for , but I will sign the class action suit.