[WarrenB]

Not unusual for software development teams to modify software without technical writers getting the updated information or failing to update doc. Seems like a REALLY minor issue in the scheme of just driving and enjoying a car but whatever. Do you often write online reviews of restaurants and other retail experiences?

97 days in the service center for key and keyless entry issues is NOT minor. As an exec at a global tech company, I’m fully aware of the software development and change management process. A car is slightly different as the user manual can be considered a key component of what could be considered the purchase SOW in the purchase of a vehicle. And yes, I do often write reviews both good and bad in the hope that they provide others with the information that they need.

 

[WarrenB]

I had to go through this process a few years back in the UK with a Merc, it was a very long drawn out process indeed, from what I remember some 4 months plus and it did actually leave me a couple of grand out of pocket as well and also carless for a month or so, not an easy process at all, to add, the leasing company did not (would not) quote me again for the jaguar I replaced it with, not even sure if the leasing company were successful in a full refund themselves.

It does take a while in the USA but it’s mainly caused by the dealers approach to not engaging in the hope that people will just accept and go away. They have just ignored me and my notification of a lemon law case. My car spends weeks at the dealer where the dealer agrees everything on my list is a defect and it’s hard not to with my video evidence and the side by side testing I have done with the dealer and their loaner cars. Italy eventually tell the dealer to give me the car back and each item is notated with “working as intended when compared to like model”. I take the car back, test and create more video evidence and send the car back. And so the circle goes.
In parallel with that, my lawyer has filed a request for arbitration with the state of Georgia who have now accepted my case. They will take a few weeks to officially notify us and Maserati of an arbitration date and it’s at that point that Maserati have to respond as it’s officially a legal issue. Only 5% of cases end up going to arbitration so they will most likely reach out to my lawyer to negotiate. The state of GA is backed up so what should be a date 20 days out is now about 60 days. If you win and they agree to a repurchase, Maserati hand it over to an insurance company who take about 60 days to finally make payment. It’s a slow process. The dealer is not involved in the process. They sold the car and have their money and the claim is between the purchaser and the manufacturer.

In the USA most lemon law lawyers are free as they get paid by the manufacturer if they win. The leasing company is not involved in the process. They only need to be notified that there is a claim in progress. If you win and they agree to repurchase, a formula is applied to calculate the deduction which is miles driven divided by 120,000 multiplied by cash price. This is then deducted from all payments made and all expenses incurred. As an example, I’ve done 625 miles, made about 5 payments plus the initial deposit, and I will get all my money back less $498. The leasing company get the Full lease settled so they are happy. It’s a state mandated law so the rules are very clear. No one is out of pocket other than the manufacturer.

I sit back and wait for my lawyer to hear from Maserati while the dealer acts as a conduit between the car and technicians in Italy. It’s the same old. Italy says do this, the dealer does it and sends back the results, parks the car on the lot and waits around 4 days for a response, and the cycle starts again.

 

[WarrenB]

@WarrenB
The proximity sensor never worked for me when opening either. Now it is confirmed in the new manual.
On the one hand I understand you, I also appreciate such details and I recognize them. On the other hand, I have to separate the important from the unimportant (in life in general), otherwise I would just get upset about a lot of things.

For me, the great aspects of the car outweigh the bad. If you're looking for a meticulously perfect car, you can't get around a German manufactured car. Besides that Maserati offers great materials, a sensual finish and emotion.

Everyone to their own. I’m a believer that if you sell something and charge for it, you need to deliver on it. I work in a business where we have to deliver against a Statement of Work and our clients expect everything listed in the SOW to be delivered. I wish our clients were as forgiving as a lot of people here but they pay for a particular product and they will take nothing less. I wish we could charge them for 100% and only deliver 90% working but that never happens. Yes there are defects but they expect a plan to have them fixed and they will hold back payment until they are fixed. For me, a car is no different. Deliver what you sold or give me a plan to fix it. Maserati has delivered on neither. Great design but the execution just doesn’t match up to its rivals unfortunately and it now has an updated Macan to deal with so it’s going to be an interesting period for the Grecale.

 

[WarrenB]

Maybe we even work in the same industry (or company)...
I agree with you absolutely! There is nothing to add and in the mid-term it will be exactly the question of whether they can keep up with the rapid technological progress, where especially the German manufacturers are world leaders. For me as an owner, the question will be whether within a reasonable time a facelift comes, where they improve exactly at these points and catch up with the competition. I think Maserati has recognized this, but the question is whether the company will have the capabilities to do so. Meanwhile I enjoy the car.

Im trying to find the enjoyment but the frustration always gets in the way like when I went to the grocery store and came out carrying two large paper bags of groceries, to find a big thunder storm going on. They can last for hours in Atlanta so waiting around is not an option. I rushed to the car and tried to open the trunk with the kick sensor and the trunk button but they didn’t work so I had to put bags down and get the key. When I lifted the bags to put them in the car, the wet bottoms gave way and my groceries were all over the road. It wasn’t fun loading them into the trunk one by one. I ended up driving home in my underwear my clothes were so wet. I call it “Grecale shopping”. 😂

 

[WarrenB]

Surely, based on previous experiences, that have told you it’s unlikely to work, you don’t risk it carrying paper bags in a storm 🤔

That’s all you get at Whole Foods Market!

 

[WarrenB]

Hope you didn’t buy anymore Lemons 🍋 - sorry about that 😂

😂😂

 

[WarrenB]

My vehicle has been in and out of service for 5 months of ownership. Total days of ownership = 175 and 78 cumulative days of service.

vehicle reunited and less than 24 upon return the Heads up display is not working anymore, I have had one occurrence of key fob missing with key fob sitting in the car.

Ownership of this 2023 Maserati Grecale has been horrible. Worst experience ever with a manufacturer. Stranded on four separate occasions by my vehicle. Lack of truthfulness from Maserati customer service is unbelievable.

Are you pursuing a lemon law claim?

 

[WarrenB]

I am awaiting one final BS response from Maserati Does Not Care Customer Service and Lemon Law litigation is my next course of action. Per Texas Lemon Law, 4 criteria’s, you only have to meet one criteria, for filling a Lemon Law Lawsuit, I have legal grounds to file based on anyone, nonetheless, sadly, all 4 relate to my vehicle.
Sad situation.

Yes, it would be VERY helpful if people would add their build month and trim level on each post where they indicate issues. It has been mentioned that some of the issues seem to be earlier builds.

On casual observation to me it appears that the issues detailed in this forum are mostly to the 4 cylinder MHEV models (GT/Modena), however based on Maserati website (US) availability, Trofeo may only account for about 3% of sales, so that may explain more. The forum now has separate sections for each of the 3 drivetrain configurations, and it would be helpful if people posted new issue threads in those.

In addition, some owners have resolved certain issues that may still be plaguing other owners such as the battery issue that was caused by keeping the key fob within 30 feet of the vehicle when not in use. Some dealers may not even be aware of that resolution, or not communicating it to recent buyers.

I do agree that the % of sales of the 4 cylinder explains the volume of issues. My dealer is seeing far more issues with early build cars. Almost all the issues have been electrical and/or software. They have had very few mechanical issues. These are all on the 4 cylinders as they haven’t sold a Trofeo. I think some of these issues are not specific to the build process but are related to supplier issues where they are most likely using new suppliers. The wireless charging unit is one example where many didn’t work in the early builds which were supplier build issues.

It does however highlight the lack of testing that was done on the platform, the lack of testing that gets done before cars are shipped out and potentially the amount of wine that gets consumed on the assembly line .There is also no excuse for the slow turn around time. I had a vibrating tweeter that needed a replacement and it took the dealer 2 months to get a replacement approved by Italy.

 

[WarrenB]

I do agree that the % of sales of the 4 cylinder explains the volume of issues. My dealer is seeing far more issues with early build cars. Almost all the issues have been electrical and/or software. They have had very few mechanical issues. These are all on the 4 cylinders as they haven’t sold a Trofeo. I think some of these issues are not specific to the build process but are related to supplier issues where they are most likely using new suppliers. The wireless charging unit is one example where many didn’t work in the early builds which were supplier build issues.

It does however highlight the lack of testing that was done on the platform, the lack of testing that gets done before cars are shipped out and potentially the amount of wine that gets consumed on the assembly line .There is also no excuse for the slow turn around time. I had a vibrating tweeter that needed a replacement and it took the dealer 2 months to get a replacement approved by Italy and a further 2 weeks to have it shipped.

 

[WarrenB]

Could be worse, my Gracale completely broke down with no warning on 75 (@ University Ave Exit) during ATL rush hour! I bought an another Macan after that.

Yikes. Did they buy it back from you under lemon law?

 

[WarrenB]

They do not honor the lemon law until you actually file legal litigation.

my vehicle has been in service 75 days of 170 days of ownership.

drove it on Thursday-to office and vehicle would not start. Maserati roadside had the vehicle towed to my home because I refuse to have vehicle serviced for a 5th time for the exact same problem and additional problems occurring such as “Heads Up” display not working.
Lemon Law litigation will be filed in next week.

I have my arbitration date for September 28. My lawyer is now waiting to hear from Maserati. It’s a very slow process. Have you sent them official notification to Maserati and waited the 20 days before you file with the state for arbitration?

 

[WarrenB]

My legal is sending out demand letter to Maserati this week.
Then next step is filling with State for arbitration.

You are correct, it’s a slow process. Truly disappointed that Maserati does not truly care to value their brand and repurchase/buy back this vehicle that has been in service 75 days of 180 days of ownership. 4 separate device visits, 5 tows in 6 months. 5th tow was my final tow to my home, not sending vehicle to service again for 45 days to return with the same exact problems and new ones added to it. “Heads Up” display no longer working after they replaced antenna to repair Key Fob not found error that continues.. My vehicle is a lemon and has meet all criteria to be classified as a lemon.

I can understand glitches in cars happen, I get that part. I do not understand Maserati not owning the flaws and compensating consumers.
This is the worst customer service I have ever received from a manufacturer……

Yeh I agree. My X7’s trunk motor and mechanism had to be replaced and all it needed was 2 hrs in the service center for them to tell me the parts have been ordered and will arrive in a week. A week later my car spent 1 day back in service and job complete. It took Maserati Italy 60 days to authorize the replacement of a front door tweeter and 112 days to agree to replace the cars onboard computer and antenna’s. I do feel sorry for the dealers who are just the intermediaries between us and Maserati and often get just as frustrated as we do.