pretty much what i thought. when will your car be lemon'd so you can move on?

 

I would imagine that it will take some time as he has mentioned in past posts that he only leases cars.Therefor legally he is not the owner or purchaser of the vehicle, merely the registered keeper. In the UK you would have to first approach the lease company and reject it (that's who you have a contract with). in turn the lease company would have to approach the dealer and then the dealer approach the manufacturer, very drawn out process in the UK, many months rather than weeks.

 

@WarrenB
The proximity sensor never worked for me when opening either. Now it is confirmed in the new manual.
On the one hand I understand you, I also appreciate such details and I recognize them. On the other hand, I have to separate the important from the unimportant (in life in general), otherwise I would just get upset about a lot of things.

For me, the great aspects of the car outweigh the bad. If you're looking for a meticulously perfect car, you can't get around a German manufactured car. Besides that Maserati offers great materials, a sensual finish and emotion.

 

Everyone to their own. I’m a believer that if you sell something and charge for it, you need to deliver on it. I work in a business where we have to deliver against a Statement of Work and our clients expect everything listed in the SOW to be delivered. I wish our clients were as forgiving as a lot of people here but they pay for a particular product and they will take nothing less. I wish we could charge them for 100% and only deliver 90% working but that never happens. Yes there are defects but they expect a plan to have them fixed and they will hold back payment until they are fixed. For me, a car is no different. Deliver what you sold or give me a plan to fix it. Maserati has delivered on neither. Great design but the execution just doesn’t match up to its rivals unfortunately and it now has an updated Macan to deal with so it’s going to be an interesting period for the Grecale.

 

My new Grecale was in service for 7 weeks for software electrical glitches. They finally replaced both the steering wheel and the center console display with new ones from the factory. The car is not ready for prime time. I think it is more in the experimental mode. It drives nicely and is beautiful to look at BUT it is not put together properly.

 

Maybe we even work in the same industry (or company)...
I agree with you absolutely! There is nothing to add and in the mid-term it will be exactly the question of whether they can keep up with the rapid technological progress, where especially the German manufacturers are world leaders. For me as an owner, the question will be whether within a reasonable time a facelift comes, where they improve exactly at these points and catch up with the competition. I think Maserati has recognized this, but the question is whether the company will have the capabilities to do so. Meanwhile I enjoy the car.

 

Im trying to find the enjoyment but the frustration always gets in the way like when I went to the grocery store and came out carrying two large paper bags of groceries, to find a big thunder storm going on. They can last for hours in Atlanta so waiting around is not an option. I rushed to the car and tried to open the trunk with the kick sensor and the trunk button but they didn’t work so I had to put bags down and get the key. When I lifted the bags to put them in the car, the wet bottoms gave way and my groceries were all over the road. It wasn’t fun loading them into the trunk one by one. I ended up driving home in my underwear my clothes were so wet. I call it “Grecale shopping”. 😂

 

Hope you didn’t buy anymore Lemons 🍋 - sorry about that 😂

 

😂😂

 

I agree. Same thing happened with my Grecale. 7 weeks in service. I will never ever buy another Maserati. Always had a Porsche but thought I would try Maserati. I have learned that was a mistake. The customer service is a joke.

 

Me too. I previously owned 2 Porsche Cayennes and thought I would try a Maserati. Major mistake I also made.

 

Not unusual for software development teams to modify software without technical writers getting the updated information or failing to update doc. Seems like a REALLY minor issue in the scheme of just driving and enjoying a car but whatever. Do you often write online reviews of restaurants and other retail experiences?

 

97 days in the service center for key and keyless entry issues is NOT minor. As an exec at a global tech company, I’m fully aware of the software development and change management process. A car is slightly different as the user manual can be considered a key component of what could be considered the purchase SOW in the purchase of a vehicle. And yes, I do often write reviews both good and bad in the hope that they provide others with the information that they need.

 

Surely, based on previous experiences, that have told you it’s unlikely to work, you don’t risk it carrying paper bags in a storm 🤔

 

That’s all you get at Whole Foods Market!

 

@WarrenB
I have to separate the important from the unimportant (in life in general), otherwise I would just get upset about a lot of things.

For me, the great aspects of the car outweigh the bad. If you're looking for a meticulously perfect car, you can't get around a German manufactured car. Besides that Maserati offers great materials, a sensual finish and emotion.

Agree that it's mostly about expectations. I do not expect an Italian or British car to have every minute function working 100% at all times. My British car is brilliant but I don't worry about minor things. My Grecale has been perfect so far, but it's only 2 months old. My wife's Ghibli has been perfect in its first 2.5 years except for one visor that had to be replaced due to spring tension being too high - they had replacement in 24 hours.

Our other cars German and American are also perfect. But they're not Italian or British - I'm not totally crazy!

I have friends that buy their first MV Agusta (Italian) motorcycle and get frustrated when they have an issue with it. I warn them not to set expectations at Japanese or German reliability level going in, as they are unrealistic and will be disappointed. They do anyway and I just shrug. But they are nirvana of riding!

 

My new Grecale was in service for 7 weeks for software electrical glitches. They finally replaced both the steering wheel and the center console display with new ones from the factory. The car is not ready for prime time. I think it is more in the experimental mode. It drives nicely and is beautiful to look at BUT it is not put together properly.

Hello Mlgmaserati,

Thank you for reaching out and sharing your feedback with us. We are sadden to hear that your expectations of your vehicle have been less than satifying. If you should need additional support after recieving your vehicle back from the dealer send us a private message with your VIN we can offer additional support.

Naudia
Maserati Cares

 

What is so frustrating is that enough people are having similar issues but why one vehicle has the issue while others don't is what we can't figure out as it appears very random. If we had a way to narrow down (car build date, part batch series, specific model, package or trim, etc) what exactly is failing we could get things fixed.

Yes, it would be VERY helpful if people would add their build month and trim level on each post where they indicate issues. It has been mentioned that some of the issues seem to be earlier builds.

On casual observation to me it appears that the issues detailed in this forum are mostly to the 4 cylinder MHEV models (GT/Modena), however based on Maserati website (US) availability, Trofeo may only account for about 3% of sales, so that may explain more. The forum now has separate sections for each of the 3 drivetrain configurations, and it would be helpful if people posted new issue threads in those.

In addition, some owners have resolved certain issues that may still be plaguing other owners such as the battery issue that was caused by keeping the key fob within 30 feet of the vehicle when not in use. Some dealers may not even be aware of that resolution, or not communicating it to recent buyers.

 

... and potentially the amount of wine that gets consumed on the assembly line

Can you imagine the quality issues if line workers were denied wine during their shift!

 

Im trying to find the enjoyment but the frustration always gets in the way like when I went to the grocery store and came out carrying two large paper bags of groceries, to find a big thunder storm going on. They can last for hours in Atlanta so waiting around is not an option. I rushed to the car and tried to open the trunk with the kick sensor and the trunk button but they didn’t work so I had to put bags down and get the key. When I lifted the bags to put them in the car, the wet bottoms gave way and my groceries were all over the road. It wasn’t fun loading them into the trunk one by one. I ended up driving home in my underwear my clothes were so wet. I call it “Grecale shopping”. 😂

Could be worse, my Grecale completely broke down on 75 (@University Ave exit) during rush hour!

 

I didn’t have it in me to read much past the first few lines. First new car , 8 hrs later, my third tow. We are being lied to as you said. Where’s our class action to hop onto?

 

While driving my Gran Cabrio suddenly steering wheel got lock and the screen show a battery in red colour.