[Monaco7]

So sorry to hear this Monaco.

Obviously something draining it's power, needs checking over by dealer definitely for sure, Good luck and hope it's sorted ASAP to your satisfaction.

Has been to the dealer a number of times, for weeks at a time and they keep telling me they cannot find a drain. Last time they told me it was "how you are using the car".

I was also told that "every modern car has this issue".

So frustrating.

 

[Monaco7]

Update 2

After a new battery fitted, and the car being on a C-Tek charger from mid-June to mid-July whilst I was out of the country on business, went to the car today for it to be once again dead. That's around 5 weeks, I've used it for bits and bobs since I've been home but today, once more, it is completely dead. A brand-new battery and I keep the keys in a Faraday box 100% of the time.

So, now I have no idea where to go next. I love the car, I really really do, but having to charge it every 4 or 5 weeks from a completely dead battery is not how I expect a car of this calibre to behave.

Have emailed Maserati from their website and the dealer, again.

So very disappointed.

 

[Monaco7]

Update

Following locking the dogs in the boot (trunk) of the car, my 2023 Grecale Modena was recovered back to Maserati dealer. They kept the car for two weeks whilst I had a Volvo XC40 hire car. Then I was out of the country and upon my return was told by their tech: "nothing wrong with the car, no drain on battery, everything within parameters". After consulting with my lawyer, I wrote to them and told them I rejected the car, they asked me to attend a meeting which I did.

Sales manager sat with us (took a witness) and tried to reach a solution, I was compliant to a point and asked him to give me a price for the car based on “fair use” which would not be the same as a trade-in valuation and if I was ok with price I'd buy another car from them, they have a Porsche dealer opposite. He left and returned with “bad cop” business manager who refuted there was anything wrong with the car. He was particularly arrogant, dismissive and condescending so I cut the meeting short and went to a different Porsche dealer in another city.

GREAT service from Porche dealer at point-of-sale (aren't they all great at selling eh?) but oh my, the Cayenne is an awful car. Had it for 24 hours and took it back at 09:30 the next day as I hated it. Next day drove a Macan, liked it but didn’t £90K like it. Then went to Volvo as had just rented an XC90 for a week overseas which was a fantastic car and looked at an XC60, but I’m just not old or uncool enough (yet) to drive a Volvo.

So then I go back to the sales director (via a complaint to the dealership group) and we agree:

• A new battery
• A battery conditioner (I already have 2)
• Easy to access links for the battery conditioner

They got 2 of the 3 right with the new battery and conditioner. I still have to dig below the bonnet to put charger on, which is just bloody annoying. I am out of the country again for a couple of weeks and have today put the car on charge, as you may or may not know these chargers go from 1-6 and when I put it on charge today, it was at 3. I have had the car at my house exactly one week, and used it for around 20-30 miles around town. I have also bought a Faraday box and keep the keys in there at all times, have tested the box by physically standing at the drivers door and trying to open it, box works fine.

So, now I'm not at all confident that the cars issues are resolved, such a shame that Maserat as a manufacturer have not stepped in and resolved this well documented issue. (Side note, when I said this to the dealer business manager he opined that; “if you look on the internet all cars have problems”. No, I couldn’t believe that level of B$ either.)

 

[Monaco7]

Law is quite clear. Some of the definitions that are less so! C’est la vie. After 6 months, virtually impossible! You have to be able to prove the fault existed from new etc.

Your rights: After 30 days
If a fault comes to light between 30 days and six months of buying a vehicle, you’re entitled to a repair, replacement or refund.
It’s assumed in law that the fault was present at the time of purchase unless the seller can prove otherwise.
Unless you’ve agreed otherwise, the seller (dealer) has only one opportunity to repair (or replace) the faulty vehicle after which, if they fail to repair it, you’re entitled to a refund. But the seller may make a 'reasonable' adjustment to the amount refunded by taking into account the use that you’ve had of the vehicle.
For example, if you successfully reject a car for a refund, the dealer may take off the cost you'd have paid if you rented a similar vehicle. So, if you had a car for three months, and the typical monthly rental cost of that car is £200 - they could rightfully take £600 off the refund you receive.

Yeah, don't think that's difficult to prove fault has been from the car was new. Bought it from them in March and it began playing up in June, hasn't been right since and continues to be unfit for purpose. This forum is

Will see what happens, a real pity.

 

[Monaco7]

Wow! Not good to hear.
touching wood! Battery hasn’t been an issue. Car stands for days. Longest 2 weeks. Starts okay. Seem to affect a few but a worrying fault.
Not tried the emergency key. In all honesty haven’t on previous cars either. Front doors have an emergency internal door opener, but couldn’t see one for the rear doors! I am now going to check the manual! Better to be prepared.
Hope you get it sorted.
U.K. laws allow the dealer to be given time to rectify the fault? Depends on timeline and if you bought on finance, the options open to you? Finance company may be able to assist? You have more rights with finance as they typically own the vehicle. Fit for purpose is the wording , if I recall? Good luck.

Would urge you and everyone else to use the manual key once to test it. Apparently you have to hold the handle whilst twisting the key, not try to "pop" the lock if that makes sense, recovery guy told me today.

I have already given the dealer 2 different opportunities to fix the issue, they have failed. I am being asked "has it been left for a period of time", "has it been on a battery conditioner" both of which are no. I have worded the email that it is not fit for purpose and also messaged my solicitor for a chat.

Car is not on finance but UK consumer rights are definitely on my side, I would buy another car from the same group but not another Maserati, current dog-wagon-favourite is a Panamera, if it has a manual boot release in the event of a battery failure which has all of a sudden become the most important thing in my purchasing decision.

 

[Monaco7]

@Monaco,
I don't think the battery capacity is the issue. For sure it is a problem with the car, not with how big is the capacity of the battery.
For instance, a complete 9 days my car wasn't use until last Sunday as I was away from home. It started without issues. in August will have the longest test staying unused at least 16 days. I have it unused in the winter also for at least 5 days and the battery worked.

I'm stressed also, because I have a 5 years daughter. I'm putting her in the car first, closing her door then I'm opening mine to enter the car. The other way around when exiting the car.
At a glance, there are moments when my daughter is alone in the car for few seconds and is stressing. And I'm stressed when I'm exiting the car to not forget the key inside the car and to lock itself with my daughter still inside the car, but I can guide my daughter to open the door, even to mechanically release one of the front doors....I didn't checked how much power is needed to do that to see if a 5 years old can do it.
My wife doesn't know about this potential issues and all this you are writing here on the forum.

One of the other guys got a higher capacity battery in the car and last time I checked in he said it resolved his issue. I have now emailed the dealer to reject the car, it is not fit for purpose. I've given them 2 opportunities to fix the problem and they have not, I no longer have confidence that I can simply drive the car.

With regards to having your daughter in the car, I would get in the habit of leaving your drivers window down, albeit if you haven't had the issue then perhaps there are a selection of cars with this gremlin and unfortunately I have one of them.

I really love this car, but I am not going to risk being locked out of it with 2 dogs in the boot and having to smash the window every time the car decides to not work, was disappointed that I asked the reception to put me through to service "urgently" and she still asked inane questions about whether I was an owner, was it a new car etc.

And haven't heard back from dealer either but have sent them a formal email rejecting the car.

What a disappointment.

 

[Monaco7]

Based in the UK, picked up my Modena in March. Battery died for the first time a few months ago, since then it won't last more than 5 or 6 days without going completely flat so sent it back to dealer. They kept it for 4 weeks (I was out of the country) and have done nothing more than a software update, they allege this has resolved it.

I have the car back as of yesterday and will see if this has helped, but I am somewhat sceptical.

Car has been back with me all of 5 months, used daily and key kept far enough away from the car to not be an issue. Put dog in the boot (trunk) this morning to take him to the beach and BOOM, car wouldn't start again. Couldn't open boot either, there doesn't seem to be a manual over-ride and commenced panicking about how the F I was going to get my dog out as the door wouldn't open either.

Called service at dealer explained it was urgent then eventually got Maserati assist, in between calling them I kept trying the door and eventually got it. No manual override on rear doors that I could find, climbed through front to back, dismantled dog guard from the wrong side and eventually got seats down to get dog out of car.

I am livid, absolutely livid. Has anyone tried to use the manual key btw? I could NOT get it to work at all, and that there was / is no way to get into the car really boils my piss, what's gonna happen in one of the hotter states when a dog or baby is strapped into the car and you can't get into the F'in thing!

Awaiting recovery and will not be accepting car back unless a high-capacity battery is put on the car, now I am seriously considering whether to remain an owner, stressed as right now.

 

[Monaco7]

Based in the UK, picked up my Modena in March. Battery died for the first time a few months ago, since then it won't last more than 5 or 6 days without going completely flat so sent it back to dealer. They kept it for 4 weeks (I was out of the country) and have done nothing more than a software update, they allege this has resolved it.

I have the car back as of yesterday and will see if this has helped, but I am somewhat sceptical.