[NMTX33]

Hey everyone
Just received my grecale and unfortunatelt, I’m having to jump start it frequently as it dies overnight every few days. I’m also getting an SOS call battery failure light on the dashboard. Is anyone else having this issue? Any guidance would be greatly appreciated!

 

[Tony Mac]

Take it back to your Dealer

Had our Grecale for a month during which time there have been periods of 3 or 4 days where the car hasn’t been used. Not seeing any issues.

Be interesting to know what the issue is

Tony

 

[MaseratiCares]

Hey everyone
Just received my grecale and unfortunatelt, I’m having to jump start it frequently as it dies overnight every few days. I’m also getting an SOS call battery failure light on the dashboard. Is anyone else having this issue? Any guidance would be greatly appreciated!

Hey there,

We're sorry to see this is happening to your vehicle. If you'd like some additional assistance, please send us a direct message.

Callie
Maserati Cares

 

[drcmortgage]

Hey everyone
Just received my grecale and unfortunatelt, I’m having to jump start it frequently as it dies overnight every few days. I’m also getting an SOS call battery failure light on the dashboard. Is anyone else having this issue? Any guidance would be greatly appreciated!

I am experiencing the same problem right now.
Vehicle was picked up and is currently in transit to dealership. Waiting on technical diagnosis

 

[MaseratiCares]

I am experiencing the same problem right now.
Vehicle was picked up and is currently in transit to dealership. Waiting on technical diagnosis

Hey @drcmortgage ,

If you'd like some assistance while your vehicle is at the dealership, please reach out to us. We're available via direct messaging and happy to get some assistance for you.

Callie
Maserati Cares

 

[Ahida]

I am experiencing the same problem right now.
Vehicle was picked up and is currently in transit to dealership. Waiting on technical diagnosis

I have had my grece for a week now and today I couldn’t get into my car due to the battery being dead

 

[drcmortgage]

Hey @drcmortgage ,

If you'd like some assistance while your vehicle is at the dealership, please reach out to us. We're available via direct messaging and happy to get some assistance for you.

Callie
Maserati Cares

I tried to send you a direct message on instagram but there is an error and I could not post my message to you

 

[MaseratiCares]

I tried to send you a direct message on instagram but there is an error and I could not post my message to you

Hey there!

You can send us a direct message via this forum by clicking on our profile and selecting "Start Conversation". We look forward to assisting you!

Callie
Maserati Cares

 

[EDZ]

I tried to send you a direct message on instagram but there is an error and I could not post my message to you

I would not hold your breath even if you do managed to send them an email or message. I emailed Maserati customer care direct last week and apart from an acknowledgement email of receiving such last Friday, have had no response what so ever a week on. IMO at the moment the name MaseratiCares should have the word "NOT" in capital letters succeeding it, I have experienced atrocious service so far.
I hope you have more success than I have had to date. But they very much IMO care about taking your money and trying to socially advertise they care. Good luck.

 

[MaseratiCares]

Hi there, @EDZ ,

We regret to see that you've had a negative experience with Maserati Cares, and we'd like to hear more about it. Would you mind sending us a direct message with some more details surrounding this so that we can dig into this with you?

Callie
Maserati Cares

 

[EDZ]

Hi there, @EDZ ,

We regret to see that you've had a negative experience with Maserati Cares, and we'd like to hear more about it. Would you mind sending us a direct message with some more details surrounding this so that we can dig into this with you?

Callie
Ram Cares

Thank you for your response.
If you go into the post "Order Updates" and other post Iv'e posted, you will be able to follow the lead up to this issue over the last 12 months. I'm sorry but if I'm already in contact with customer care direct in Italy I fail to see what further help you could be. I'm sure this would not be hard for you to pick up from Italy customer care direct. But thanks for the thought and offer anyway.