software issues

Hi,
U.K. delivery Modena last week. Definitely some software issues.
1 &2.all the time and accept button.. Can’t find anything to change this.
4. Yep.
others include not being able to open driver door if another door is opened first.
change a setting and it doesn’t change, e.g. beeping boot opening.
Radio volume goes silent.
Limited traffic info on satnav. Twice it has sent me into big traffic jams! Waze picks them up.
Yes issues with usb ports and devices.
Keeps telling me phone is charged even after clicking OK.
hopefully these will be resolved with updates

seattlejanzen said:

had our grecale modena for about a week now...mechanically everything is great. software-wise...there are some issues that i'd like to see if others are having and if they've figured out any workarounds...or if i'm possibly on an old software build? I've set it to take software updates over wifi but maybe this needs to be done at the dealer?

Software Build Number: FCA-MY22.S24.31-PROD

1. have to turn on the infotainment screen manually about 50% of the time...not a huge deal to hit the power button but annoying to do this sometimes and not others
2. Having to hit the 'accept' button when the infotainment system comes on MULTIPLE TIMES
3. Carplay...music has pops and crackles...not horrible but definitely noticeable...not sure if this is a carplay issue or not.
4. Multimedia ports...in an effort to see if i could remove the pops and crackles in carplay, i tried to plug my iphone 12 into both usb-c and usb-a ports (in the storage area right in front of the front cup holders. The phone took a charge but the usb source in the infotainment didn't recognize the device as a music player.
4. Occasionally when the driver and/or front seat passenger gets out the car while it's still running, getting a message stating the the Key FOB has left the vehicle even though the key fob is in the vehicle.
5. I've seen this discussed already in the forum but i'm also having the parking brake engaging after putting in park about 90% of the time (even though i've set it do not do this in the settings). This is super annoying!

Click to expand...

UK Modena - 2 months old

1 - Infotainment system always starts
2 - Had same issue trying to press the Accept button. Top tip from Salesman - don’t press the screen button - just tap on the button. Seems to work for me
3 - Not using CarPlay - no issues with music
4 - Not seeing this Security Fob issue, but initially there was a problem if the Fob wasn’t in the middle of the car. Vodafone were calling to say the Fob wasn’t in the car, although it was. This issue appears to be resolved
5 - Parking brake sometimes gets locked on - no idea what triggers this annoying behaviour

Additional issue that annoyed me - Typically start the car with Navigation screen displayed. Then changing the Drive Mode from GT to Comfort, and the Drive Mode would change the main display, showing details of the car in Comfort mode. Doing this while driving should return to display the Navigation display - but quite often it wouldn’t swap back.

The salesman changed a setting so the Drive Mode doesn’t change the main screen = more acceptable behaviour

Hope this makes sense

Another niggle - the Speed Limit is displayed in the bottom right corner of the screen - typically directly covered by my Left hand. Would be nice if Speed Limit info could be displayed elsewhere - maybe on the Configurable Left hand rpm clock

No major issues and love the Drive

Hi Mike,

We have the Level 1 infotainment that uses GPS for road speed limits, camera location and traffic congestion, works reasonably well. Level 2 infotainment uses camera sign recognition, which should be more precise - assuming it works. We have the Audio Speed limit beeps on which can be annoying but does actually work and has luckily saved me from a mobile camera.

Use the Maserati navigation system and it also works reasonably well - although using Hey Maserati voice input is very hit and miss

First time we’ve had the separate key fob tracker. Vodafone got quite upset after calling us, saying the fob should not be in the Maserati supplied leather wallet. Dealer said this was BS and were surprised Vodafone were saying this. Got into the habit of placing key + fob in the central cup holder and this seems to work.

It’s my wife’s car and would be nice if it could be setup to start in Comfort Drive mode - don’t think it’s an option

I’ve been shown how to customise the infotainment interface so the 360 Camera function can be added as a Single Button click that’s always available - need to go through the process and make it work

In a couple of weeks our car is going into the dealer for a software update.

I've had my Modena (with all the package options) since Feb. It's on the same Software Build Number: FCA-MY22.S24.31-PROD

# 1 to 4 - I have not experienced

#5 (which is 4 repeated) - i encountered this a couple times but if i recall correctly only when i keep the fob in my pocket...may have been in a jacket that i tossed in the back seat. i also now put the key fob in the center cup holder and i don't think it has happened since.

#6 - cannot comment. i may have set the parking brake to engage automatically when the engine shuts off


A few different issues that bother me:

#7 - doors cannot be unlocked by front passenger. sometimes my wife will wait in the car while i run into a store. after i exit the vehicle, she will lock the car doors using the power lock button on the arm rest. however, when i return to the car 10 minutes later, the door cannot be unlocked from the inside using the armrest button. the key fob is inside the car with her when this happens. instead she has to find the key fob and press the unlock button on the fob to unlock the car doors so i can open it from the outside.

#8 - car alarm triggers unexpectedly. falsely triggered a couple times when i have the fob in my pocket and walk up to the car and press the door button inside the door handle. also happens frequently triggers when i have the car locked and try to use the Maserati Connect app to perform one of the functions.

#9 - flashing odometer. there's a separate thread about this. started flashing during the 2nd week of ownership. unclear what caused it. have not had a chance to take it back to the dealer to investigate.

#10 - audio source defaults back to radio. i typically use the wireless carplay for audio. however, after i park the vehicle it often cycles back to radio as the audio source even though my iPhone reconnects with the car automatically.

Would love to be able to have the car restart in the last selected drive mode (vs. always restarting in GT mode). However, i'm assuming this is working as designed as vehicles from other manufacturers also behave similarly.

Maserati owners are a small community. Hoping we can all share our findings and experiences

Hi Everyone!

I live in the UK (London), and I've had a Grecale Modena (fully specced out) since Jan this year, and have come across some of these issues, so just wanted to weight in as well! 😀
Apologies for the lengthy response below - I've tagged people so you don't have to read it all if you don't want to! 😅

In response to OP (@seattlejanzen):

1. I have to turn my infotainment system on manually pretty much all the time, except when I briefly stop somewhere (say while buying petrol) - I suspect that there's a grace period where it just comes back on right away, but otherwise needs to be started manually, and of course the legalese accepted (pretty odd design, and the first car I've encountered this).
2. If you mean having to accept the same legalese multiple times, I just reckon the screen isn't always responsive, and also has little tolerance for being imprecise when pressing a button (I encountered this in other parts of the MIA as well)
3. I've had the exact the same problem, and it was driving me crazy! 😂 The music would skip for a split second about every 10-20 seconds, and sometimes for a whole second or two when doing certain operations (changing screen in the MIA, scrolling lists, etc.). I spent way too much time investigating this, and what I found is that it only seems to affect CarPlay (I didn't have an Android phone to test with), and it doesn't make a difference whether you use wired or wireless CarPlay. All other sources were unaffected (Radio, Bluetooth, USB). Ultimately I've raised this with my dealer, and Maserati released a software update which fixed the problem. However when the service installed this, it effectively broke my navigation, so be careful before you jump on the update bandwagon (more details on this further below).
4. Yes, I don't believe the MIA has the ability to recognise your phone as a USB music player - it only supports plugging in a USB storage device to read music files off of. However, what you can do is connect your phone as a bluetooth audio source instead - all you have to do is once your phone is connected to the car, go into the Device Manager in the menus, and you'll see three icons: Phone, Music, CarPlay. The third one should be currently selected if you're using CarPlay, but if you click the Music icon, it will disconnect CarPlay and use your phone as an audio source instead. You'll still be able to use the play/pause/next/previous buttons on the MIA to control the audio, but you'll have to select tracks/playlists via your phone screen instead.
5. Sorry I can't help with this one - I've left that option enabled on mine!

In response to @Mikeinyorks:

• I haven't had the door opening issue you describe, however I do have a frequent problem with the car not detecting my fob even though it's inches away in my pocket, and I have to put my hand on the latch a few times to work. FYI I have my car set up to open all doors when the fob is pressed, instead of just the driver's door - not sure if that makes a difference, but just throwing it out there...
• Haven't come across the volume going silent, but I also don't use the Radio, so it might be specific to that...
• I live in West London and drive to Central once a week, and I've found the traffic info fairly reliable so far around here (often pretty close to Waze), but I wouldn't be surprised if that wasn't universally the case in all locations - whereabouts do you live, if you don't mind me asking?
• If you mean the popup keeps showing, I think that's an annoying side effect of how many wireless chargers work - my solution was to turn off the popup, so now the car only shows the charging indicator in the digital clock screen. You can disable the main screen popup in the car Settings, under Notification > Wireless Charger Status Popups.

In response to @Tony Mac:

• I've had loads of problems with the security fobs, where the car kept triggering false alarms with Vodafone because it couldn't see them. I've raised this with Maserati and after some servicing it seems to have been resolved; it's worth noting that I've also had to get both security fobs replaced eventually (even though I've put fresh batteries in them first), but now the last time I spoke to Vodafone and we re-synced the fobs, they both started working. 🎉 As a side note I used to have a Porsche Macan with Vodafone tracking as well, and never had an issue, plus the car would also tell me if it couldn't see the fob (I forgot to turn it on), or if the battery was running low; once when talking to Vodafone, the CS agent mentioned that Porsches are the only cars which give you actual feedback on the tracking system, and also that recent Maseratis use an updated tracking system, which has been causing a lot of similar issues to mine for owners...
• Regarding the "speed limit", do you mean the speed limit detected on the current road, and the limit set via the Speed Limiter functionality? Either way, both of those should be visible in the HUD (should be standard on the Modena): I think the current speed limit is visible even in "Simple" mode, whereas the Speed Limiter (and other driving assist info) is visible via the "Advanced" mode - you can change this in settings, under Display > Head Up Display > HUD Content.

In response to @Synapse:

• #8: This happened to me once, and I've been paranoid ever since! 😅 For the record I approached the car from the passenger side, grabbed the handle, saw the lights flash and heard the door unlock, but when I opened the door the alarm went off; had to use the key fob to silence it. Hasn't happened since, but now I always wait a couple of seconds after grabbing the handle and seeing the lights flash, just in case...
• #10: I wonder whether this is due to the "Auto-On Radio" function, which I believe is set to "ON" by default - I've set mine to "OFF" and never had the problem you describe. You can find it in the car settings, under Audio > Auto-On Radio.

Now, for my part, as I mentioned above I've had a software update installed by Maserati which resolved some of my issues (including the music skipping with CarPlay), however for some reason it came bundled with the "South America, Oceania, Middle East and Africa, Asia Pacific" map package, which renders the navigation effectively useless - some major motorways are visible, but otherwise nothing else in London... I spoke to the dealer, who spoke to Maserati, and now they came up with another software update to potentially fix this - it's just been released a couple of days ago, so hopefully I can get it updated in the coming week and report back. 🙂

I've also asked about remote updates, but was told the major updates have to be done at the service; as a side note the Grecale documentation in general is really rather poor, with many functions having zero explanation (like the Wi-Fi software update), or not being mentioned at all (like the gesture controls for the climate control).

Finally, just to pile on, I have the following issues which others haven't yet mentioned:

1. Car only remembers the volume settings for music, but not for notifications and navigation announcements, which revert back to 15 (quite loud) every time I turn the car on.
2. CarPlay doesn't connect when there's no phone signal, say in an underground garage; however it's worth noting that I've had the same issue in my Porsche Macan, so it may be some weird bug in CarPlay itself, rather than in the Grecale...
3. When I turn the wheel all the way to the left or right (full lock) manoeuvring at low speed, I get some vibrations coming through the chassis and the steering wheel; it almost feels like the tires rubbing against the chassis, but it's definitely not the case. It also seems more pronounced after I start the car, and maybe less so after having driven for some time, but I haven't tested it enough. I've raised this with the service who looked at it and said that this was typical for this model and that it was fine. Has anyone else encountered this? This is the first car where I've come across such a behaviour, so it seems a bit odd...

Thanks,
Adam

Hi Adam,

Thanks for taking the time to reply to all of the issues being reported - really helpful and appreciated.

Starting with your comments about the Steering Vibrations at low speed on full-lock. Sounds like we get the same sensation, but only when it's cold and on a smoothish surface. To me it feels like a very light judder. My guess is this is the Akerman Affect that other sports cars suffer from - I'm told it's common on Porsche's. We previously had a MB GLC and this suffered from shockingly bad Crabbing and Juddering during the winter months

Security Fob - We haven't received any recent calls from Vodafone, so assuming the Security Fob is working. Assuming things are working typically results in failure, so will take the car out without the Fob to check if we get a call??

Road Speed Signs - Referring to the Speed limit detected on the Current road - with Level 1 it uses the GPS location, not camera sign recognition. This works pretty well but the Speed Sign shown on the Main screen is difficult to see without moving my Left hand. This Speed sign isn't being shown on the HUD - will take a look at the options - Thanks for this information. The Warning Beep when exceeding the speed limit is useful, but far too loud.

In my opinion the Indicator noise is also too loud and sounds awful

Keyless Entry - Also having issues with this. Rarely works the way it should. Walking towards the car and the small coloured lights in the headlights come on ( switched off the annoying Beep ), so you would assume the doors can be opened. But frustratingly the doors are still locked, typically taking 2 or 3 attempts to open the door.

Other issues

Lights and Computer switched on after Locking and Leaving the car on a car park. A friend came and warned me the lights and computer were on, even though I had 100% switched the ignition off and locked the car as usual??

Main Screen gets confused and reverts back to the wrong menu option. For example, in Navigation mode > entering a location / address, getting frustrated because Navigation can't find the place, Cancelling, Drops back to show the Car Drive Mode - Comfort, GT or Sport views of the car being displayed - Not back to the Navigation screen

Navigation Zoom - would be nice if you could Zoom In / Out / Route easily / quickly / voice command. I do miss the BMW and MB iDrive ability to manipulate the Navigation view. But hey it's a Maserati

No Major problems, just annoying little niggles that detract from the joy of driving the car

Thanks again to everyone for taking the time to share their issues - lets hope some of these get resolved

Tony

adamb said:

Hi Everyone!

I live in the UK (London), and I've had a Grecale Modena (fully specced out) since Jan this year, and have come across some of these issues, so just wanted to weight in as well! 😀
Apologies for the lengthy response below - I've tagged people so you don't have to read it all if you don't want to! 😅

In response to OP (@seattlejanzen):

1. I have to turn my infotainment system on manually pretty much all the time, except when I briefly stop somewhere (say while buying petrol) - I suspect that there's a grace period where it just comes back on right away, but otherwise needs to be started manually, and of course the legalese accepted (pretty odd design, and the first car I've encountered this).
2. If you mean having to accept the same legalese multiple times, I just reckon the screen isn't always responsive, and also has little tolerance for being imprecise when pressing a button (I encountered this in other parts of the MIA as well)
3. I've had the exact the same problem, and it was driving me crazy! 😂 The music would skip for a split second about every 10-20 seconds, and sometimes for a whole second or two when doing certain operations (changing screen in the MIA, scrolling lists, etc.). I spent way too much time investigating this, and what I found is that it only seems to affect CarPlay (I didn't have an Android phone to test with), and it doesn't make a difference whether you use wired or wireless CarPlay. All other sources were unaffected (Radio, Bluetooth, USB). Ultimately I've raised this with my dealer, and Maserati released a software update which fixed the problem. However when the service installed this, it effectively broke my navigation, so be careful before you jump on the update bandwagon (more details on this further below).
4. Yes, I don't believe the MIA has the ability to recognise your phone as a USB music player - it only supports plugging in a USB storage device to read music files off of. However, what you can do is connect your phone as a bluetooth audio source instead - all you have to do is once your phone is connected to the car, go into the Device Manager in the menus, and you'll see three icons: Phone, Music, CarPlay. The third one should be currently selected if you're using CarPlay, but if you click the Music icon, it will disconnect CarPlay and use your phone as an audio source instead. You'll still be able to use the play/pause/next/previous buttons on the MIA to control the audio, but you'll have to select tracks/playlists via your phone screen instead.
5. Sorry I can't help with this one - I've left that option enabled on mine!

In response to @Mikeinyorks:

• I haven't had the door opening issue you describe, however I do have a frequent problem with the car not detecting my fob even though it's inches away in my pocket, and I have to put my hand on the latch a few times to work. FYI I have my car set up to open all doors when the fob is pressed, instead of just the driver's door - not sure if that makes a difference, but just throwing it out there...
• Haven't come across the volume going silent, but I also don't use the Radio, so it might be specific to that...
• I live in West London and drive to Central once a week, and I've found the traffic info fairly reliable so far around here (often pretty close to Waze), but I wouldn't be surprised if that wasn't universally the case in all locations - whereabouts do you live, if you don't mind me asking?
• If you mean the popup keeps showing, I think that's an annoying side effect of how many wireless chargers work - my solution was to turn off the popup, so now the car only shows the charging indicator in the digital clock screen. You can disable the main screen popup in the car Settings, under Notification > Wireless Charger Status Popups.

In response to @Tony Mac:

• I've had loads of problems with the security fobs, where the car kept triggering false alarms with Vodafone because it couldn't see them. I've raised this with Maserati and after some servicing it seems to have been resolved; it's worth noting that I've also had to get both security fobs replaced eventually (even though I've put fresh batteries in them first), but now the last time I spoke to Vodafone and we re-synced the fobs, they both started working. 🎉 As a side note I used to have a Porsche Macan with Vodafone tracking as well, and never had an issue, plus the car would also tell me if it couldn't see the fob (I forgot to turn it on), or if the battery was running low; once when talking to Vodafone, the CS agent mentioned that Porsches are the only cars which give you actual feedback on the tracking system, and also that recent Maseratis use an updated tracking system, which has been causing a lot of similar issues to mine for owners...
• Regarding the "speed limit", do you mean the speed limit detected on the current road, and the limit set via the Speed Limiter functionality? Either way, both of those should be visible in the HUD (should be standard on the Modena): I think the current speed limit is visible even in "Simple" mode, whereas the Speed Limiter (and other driving assist info) is visible via the "Advanced" mode - you can change this in settings, under Display > Head Up Display > HUD Content.

In response to @Synapse:

• #8: This happened to me once, and I've been paranoid ever since! 😅 For the record I approached the car from the passenger side, grabbed the handle, saw the lights flash and heard the door unlock, but when I opened the door the alarm went off; had to use the key fob to silence it. Hasn't happened since, but now I always wait a couple of seconds after grabbing the handle and seeing the lights flash, just in case...
• #10: I wonder whether this is due to the "Auto-On Radio" function, which I believe is set to "ON" by default - I've set mine to "OFF" and never had the problem you describe. You can find it in the car settings, under Audio > Auto-On Radio.

Now, for my part, as I mentioned above I've had a software update installed by Maserati which resolved some of my issues (including the music skipping with CarPlay), however for some reason it came bundled with the "South America, Oceania, Middle East and Africa, Asia Pacific" map package, which renders the navigation effectively useless - some major motorways are visible, but otherwise nothing else in London... I spoke to the dealer, who spoke to Maserati, and now they came up with another software update to potentially fix this - it's just been released a couple of days ago, so hopefully I can get it updated in the coming week and report back. 🙂

I've also asked about remote updates, but was told the major updates have to be done at the service; as a side note the Grecale documentation in general is really rather poor, with many functions having zero explanation (like the Wi-Fi software update), or not being mentioned at all (like the gesture controls for the climate control).

Finally, just to pile on, I have the following issues which others haven't yet mentioned:

1. Car only remembers the volume settings for music, but not for notifications and navigation announcements, which revert back to 15 (quite loud) every time I turn the car on.
2. CarPlay doesn't connect when there's no phone signal, say in an underground garage; however it's worth noting that I've had the same issue in my Porsche Macan, so it may be some weird bug in CarPlay itself, rather than in the Grecale...
3. When I turn the wheel all the way to the left or right (full lock) manoeuvring at low speed, I get some vibrations coming through the chassis and the steering wheel; it almost feels like the tires rubbing against the chassis, but it's definitely not the case. It also seems more pronounced after I start the car, and maybe less so after having driven for some time, but I haven't tested it enough. I've raised this with the service who looked at it and said that this was typical for this model and that it was fine. Has anyone else encountered this? This is the first car where I've come across such a behaviour, so it seems a bit odd...

Thanks,
Adam

Click to expand...

thanks for your responses Adami.

1. agreed...seems like a timing thing...still stupid but i'm seeing the same thing.
2. i've tried to be super specific about where i press and i've also waited 30 seconds and it still seems like it takes 2 presses at minimum. The screen afterwards seems very responsive though...no double presses on anything else.
3. right about the Carplay thing...if i use bluetooth, i get no cracks and pops when navigating other mentions...seems like the MIA computer doesn't like multitasking in Carplay...hopefully a software issue will resolve.. i may brave the update...glad to hear they're at least working on software updates...i'm a hardcore waze user so the MIA nav isn't that important to me
4. agreed...thanks for confirming that the phone is not a usb media plaer and yes, bluetooth doesn't have those carplay issues.
5. it's doing auto parking brake every time now so i've given up...

regarding the key fob...your comments to Tony Mac are useful/interesting...i have auto lock enabled and today it locked my key in the car after a few mins (i was walking around the garage and i heard a click and the mirrors rotated in and the car was completely locked with the key sitting in the cupholder)...i have to go get my wife's key to open it up...i also installed the Maserati app on my iphone which allows me to unlock from my phone/watch...that works pretty good. when i unlocked the car with my wife's key, i went and put it back in the house (about 30 feet away) and ran back to the car (before it locked again) to see if it would recognize my key to start it...and it started just fine...seems like it recognized it to start but it won't recognize it enough to lock it in the vehicle...wonder if need to take it to the dealer to get new fobs or get them re-synced...